Currently, we are looking for three support assistants to join the Walletway team. If you are passionate about helping others, have exceptional communication skills, and are ready to be part of an innovative company in the world of digital finance, we want to hear from you!
About the Position: As a Walletway support assistant, you will be responsible for providing exceptional support to our users, helping them with inquiries, troubleshooting technical issues, and ensuring a positive experience on our platform. You will be the main point of contact between the company and users, ensuring that all interactions are handled with professionalism, courtesy, and efficiency.
Key Responsibilities:
- Responding to user inquiries via email, live chat, and phone in a timely and accurate manner.
- Diagnosing and resolving technical issues, guiding users step-by-step, or escalating to the technical team as needed.
- Maintaining accurate records of all user interactions and updating the knowledge base with solutions and frequently asked questions.
- Collaborating with other departments to resolve complex issues and continuously improve support processes.
Qualifications:
- Excellent written and verbal communication skills in Portuguese and English.
- Ability to understand and troubleshoot technical issues clearly and effectively.
- Strong work ethic, multitasking ability, and attention to detail.
- Previous experience in customer support or a similar role is an advantage but not mandatory.
- Passion for helping others and enthusiasm for learning and growing in a dynamic environment.
If you resonate with this description and are interested in joining the Walletway team, please email hr@walletway.net with the subject “#jobsup”. Don’t forget to include your updated resume and a brief cover letter highlighting your relevant experience and why you would be a great fit for this position. We look forward to receiving your application and discussing more about this exciting career opportunity!
Walletway is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. We value diversity and inclusion and welcome applicants from all backgrounds. At Walletway, all qualified candidates will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender expression or identity, sexual orientation, or any other protected characteristic under applicable law. Walletway also considers qualified applicants with criminal histories in accordance with applicable federal, state, and local laws. For US applicants, you may view Pay Transparency, Employee Rights, and Equal Employment Opportunity is the Law notices by clicking on their corresponding links. Additionally, Walletway participates in the E-Verify program in certain locations, as required by law.
Walletway is also dedicated to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation due to a disability for any part of the employment process, please contact us at hr@walletway.net and let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site, click here to download a free compatible screen reader (a free step-by-step tutorial can be found here).
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
Together we are:
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We’re passionate about what we do and how we interact as a team. We strive to improve the lives of billions of people around the world who are currently excluded from access to financial services. Every day, we learn and grow together as a team. We celebrate victories as a team and collaborate across multiple time zones to achieve success.
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Transparency is fundamental to our culture at Walletway. We believe in openly sharing information and ideas, empowering our team members to do exceptional work.
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We’re committed to changing the world, and each of us plays a crucial role in our success. Whether it’s through leading a single initiative, a project, or an entire line of business, we take ownership and lead with determination. We don’t accept “no” for an answer. Instead, we work together to overcome challenges and drive progress forward.